Service quality dimensions affecting customer satisfaction and loyalty (Record no. 145082)
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000 -LEADER | |
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fixed length control field | 00813nam a2200205 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | USJPLib |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 171108b xxu||||| |||| 00| 0 eng d |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | English |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | RUB |
100 ## - PERSONAL NAME (AUTHOR) | |
Personal name | Ruberu, T. P. M. |
9 (RLIN) | 73364 |
245 ## - TITLE STATEMENT | |
Title | Service quality dimensions affecting customer satisfaction and loyalty |
Remainder of title | the case of southern branches of ernst and young - Sri Lanka |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Date of manufacture | 2013 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | viii, 60 p. |
Other physical details | ill. |
Dimensions | 30 cm. |
500 ## - GENERAL NOTE | |
General note | This project is submitted to the University of Sri Jayewardenepura in partial fulfillment of the requirements for the Degree of Masters of Business Administration on January 2013 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer loyalty |
9 (RLIN) | 79453 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services |
9 (RLIN) | 69100 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations |
9 (RLIN) | 71092 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Service quality |
9 (RLIN) | 81020 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Lending Materials |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
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Dewey Decimal Classification | Theses Collection | Main Library | Main Library | Ceylon Room | 22/05/2013 | LB/BK/DON/92/2017 | 3500.00 | 658.812 RUB | 219186 | 08/11/2017 | 1 | 22/05/2013 | Permanent Reference Materials |