Service quality dimensions affecting customer satisfaction and loyalty (Record no. 145082)

MARC details
000 -LEADER
fixed length control field 00813nam a2200205 4500
003 - CONTROL NUMBER IDENTIFIER
control field USJPLib
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 171108b xxu||||| |||| 00| 0 eng d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number RUB
100 ## - PERSONAL NAME (AUTHOR)
Personal name Ruberu, T. P. M.
9 (RLIN) 73364
245 ## - TITLE STATEMENT
Title Service quality dimensions affecting customer satisfaction and loyalty
Remainder of title the case of southern branches of ernst and young - Sri Lanka
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of manufacture 2013
300 ## - PHYSICAL DESCRIPTION
Extent viii, 60 p.
Other physical details ill.
Dimensions 30 cm.
500 ## - GENERAL NOTE
General note This project is submitted to the University of Sri Jayewardenepura in partial fulfillment of the requirements for the Degree of Masters of Business Administration on January 2013
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty
9 (RLIN) 79453
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
9 (RLIN) 69100
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
9 (RLIN) 71092
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service quality
9 (RLIN) 81020
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Lending Materials
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Theses Collection Main Library Main Library Ceylon Room 22/05/2013 LB/BK/DON/92/2017 3500.00   658.812 RUB 219186 08/11/2017 1 22/05/2013 Permanent Reference Materials

Copyright © Library, University of Sri Jayewardenepura     Designed by: Library IT Division