Service quality dimensions affecting customer satisfaction and loyalty
Ruberu, T. P. M.
Service quality dimensions affecting customer satisfaction and loyalty the case of southern branches of ernst and young - Sri Lanka - - viii, 60 p. ill. 30 cm.
This project is submitted to the University of Sri Jayewardenepura in partial fulfillment of the requirements for the Degree of Masters of Business Administration on January 2013
Customer loyalty
Customer services
Customer relations
Service quality
658.812 / RUB
Service quality dimensions affecting customer satisfaction and loyalty the case of southern branches of ernst and young - Sri Lanka - - viii, 60 p. ill. 30 cm.
This project is submitted to the University of Sri Jayewardenepura in partial fulfillment of the requirements for the Degree of Masters of Business Administration on January 2013
Customer loyalty
Customer services
Customer relations
Service quality
658.812 / RUB