000			00548nam a22001931a 4500
003			USJPLib
008			140924b xxu||||| |||| 00| 0 eng d
020			_a9780070530423
041			_aEng.
082			_a658.8 _bZEI
100			_aZeithaml,Valarie A. _944547
700			_aBitner, Mary Jo _944548
245			_aServices marketing _bintegrating customer focus across the firm _h[Text]
250			_a3rd ed.
260			_aNew Delhi _bTata McGraw - Hill _c2003
300			_axx, 668 p. _bill. _c26 cm
650			_aMarketing _91616
942			_2ddc _cSR
999			_c67756 _d67756