| 000 | 00536nam a22001811a 4500 | ||
|---|---|---|---|
| 003 | USJPLib | ||
| 008 | 140924b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789812531438 | ||
| 041 | _aEng. | ||
| 082 |
_a658.8 _bGRO |
||
| 100 |
_aGronroos, Christian _951976 |
||
| 245 |
_aService management and marketing _ba customer relationship management approch _h[Text] _cGronroos, Christian |
||
| 250 | _a2nd ed. | ||
| 260 |
_aChichester _bJohn Wiley _c2004 |
||
| 300 |
_ax, 394 p. _bill. _c25 cm. |
||
| 650 |
_aManagement _9495 |
||
| 942 |
_2ddc _cLM |
||
| 999 |
_c67742 _d67742 |
||