| 000 | 00540nam a22001811a 4500 | ||
|---|---|---|---|
| 003 | USJPLib | ||
| 008 | 140924b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780761993063 | ||
| 041 | _aEng. | ||
| 082 |
_a658.4013 _bMUR |
||
| 100 |
_aMurthy, D. B. N. _930660 |
||
| 245 |
_aManaging quallity _ba practical guide to customer satisfacation _h[Text] _cMurthy, D. B. N. |
||
| 260 |
_bResponse Books _aLondon _c1999 |
||
| 300 |
_a227 p. _bill. _c22 cm. |
||
| 650 |
_aManagement _9495 |
||
| 650 |
_aTotal Quality Management _925460 |
||
| 942 |
_2ddc _cSR |
||
| 999 |
_c45934 _d45934 |
||