000 00509nam a22001811a 4500
003 USJPLib
008 140924b xxu||||| |||| 00| 0 eng d
020 _a9780070486317
041 _aEng.
082 _a658.812
_bAND
100 _aAnderson, Kristin
_942078
245 _aCustomer relationship management
_h[Text]
_cAnderson, Kristin
260 _aNew Delhi
_bTata McGraw - Hill
_c2002
300 _axii,164 p.
_c23 cm.
440 _aBrief case Books
_942079
650 _aMarketing
_91616
942 _2ddc
_cSR
999 _c16619
_d16619