| 000 | 00658nmm a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c160652 _d160652 |
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| 003 | USJPLib | ||
| 008 | 210406b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781292148465 | ||
| 041 | _aEng. | ||
| 100 |
_aPennington, Alan _988651 |
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| 245 |
_aThe customer experience book _bhow to design, measure and improve customer expe |
||
| 260 |
_aHarlow _bPearson _c2016 |
||
| 300 |
_a232 p. _bill. _c24 cm. |
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| 500 | _a1 USD = Rs. 201.01 as at 2021-03-25 $ 142.84 = Rs. 28,712.26 | ||
| 650 |
_aCustomer relations _971092 |
||
| 650 |
_aCustomer services _969100 |
||
| 856 |
_uhttp://lib.sjp.ac.lk/pearson-e-book-library/ _yAccess instructions |
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| 942 |
_2ddc _cEB |
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