| 000 | 00552nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c156240 _d156240 |
||
| 003 | USJPLib | ||
| 008 | 190528b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0890066760 | ||
| 041 | _aEng. | ||
| 082 |
_a621.382068 _bHAL |
||
| 100 |
_aHallows, Richard _982889 |
||
| 245 | _aService management in computing and telecommunications | ||
| 260 |
_aBoston _bArtech House _c1995 |
||
| 300 |
_axi, 121 p. _bill. _c23 cm. |
||
| 650 |
_aTelecommunication - customer services _983544 |
||
| 650 |
_aComputer industry - customer services _983545 |
||
| 942 |
_2ddc _cLM |
||