000 00588nam a2200169 4500
003 USJPLib
008 171030b xxu||||| |||| 00| 0 eng d
041 _aEng.
082 _a658.3
_bSIL
100 _aSilva, K. A.
_973132
245 _aCustomer retention
_bwith special reference to telecommunication industry in Sri Lanka
260 _g2007
300 _axv, 144 p.
_bill.
_c30 cm.
500 _aThesis submitted to the University of Sri Jayewardenepura for the award of the Degree of Master of Science (Management)
650 _aHuman resource management
_910751
942 _2ddc
_cLM
999 _c144705
_d144705