| 000 | 00696nam a22002291a 4500 | ||
|---|---|---|---|
| 003 | USJPLib | ||
| 008 | 140924b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a072961945 | ||
| 041 | _aEng. | ||
| 082 |
_a658.8 _bZEI |
||
| 100 |
_aZeithaml,Valarie A. _944547 |
||
| 700 |
_aBitner, Mary Jo _944548 |
||
| 700 |
_aGremler, Dwayne D. _967653 |
||
| 245 |
_aServices marketing _bintegrating customer focus across the firm _h[Text] |
||
| 250 | _a4th ed. | ||
| 260 |
_aNew York _bMcGraw - Hill _c206 |
||
| 300 |
_axxvii, 708 p. _bill. _c26 cm |
||
| 500 | _aUS $ 1 = Rs. 149.53 (2012.12.29) Price US $ 179.25 | ||
| 650 |
_aMarketing _91616 |
||
| 650 |
_aCustomer services _969100 |
||
| 942 |
_2ddc _cLM |
||
| 999 |
_c137987 _d137987 |
||