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	1.	Corporate culture and performance [Text] Kotter, John P. by Kotter, John P Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York Simon & Schuster 1992 Availability: Items available for loan: Main Library (3)Call number: 658 KOT, ... Add to cart (remove)
	2.	Managing in the service economy. [Text] Heskett, James L. by Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston Harvard Business School 1986 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658 HES. Add to cart (remove)
	3.	Marketing. [Text] Heskett, James L. by Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McMillan 1976 Availability: Items available for loan: Main Library (3)Call number: 658.8 HES, ... Place hold Add to cart (remove)
	4.	The service profit chain how leading companies link profit and growth to loyalty, satisfaction, and value by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York Free Press 1997 Availability: Items available for loan: Main Library (1)Call number: 658.812 HES. Place hold Add to cart (remove)

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