Your search returned 7 results.

Results
	1.	No cover image available Relationship marketing creating stakeholder value [Text] by Christopher, Martin Payne, Adrian Ballanytyne, David Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Oxford Butterworth Heinemann 2002 Availability: Items available for loan: Main Library (1)Call number: 658.8 CHR. Add to cart (remove)
	2.	No cover image available Services marketing integrating customer focus across the firm [Text] by Zeithaml,Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York McGraw - Hill 206 Availability: Items available for loan: Main Library (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
	3.	The service profit chain how leading companies link profit and growth to loyalty, satisfaction, and value by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York Free Press 1997 Availability: Items available for loan: Main Library (1)Call number: 658.812 HES. Place hold Add to cart (remove)
	4.	No cover image available Effect of service quality on customer satisfaction and loyalty the case of Nations Trust Bank plc- Sri Lanka by Nisansala, T. S Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 NIS. Add to cart (remove)
	5.	No cover image available Service quality dimensions affecting customer satisfaction and loyalty the case of southern branches of ernst and young - Sri Lanka by Ruberu, T. P. M Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 RUB. Add to cart (remove)
	6.	No cover image available Influence of total quality management on employee satisfaction a study in a Clinical Laboratory by Weerasinghe, C. R Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 WEE. Add to cart (remove)
	7.	The customer experience book how to design, measure and improve customer expe by Pennington, Alan Material type: Computer file; Format: electronic Language: English Publication details: Harlow Pearson 2016 Online resources: Access instructions Availability: Items available for loan: Main Library (1)Call number: 658.812 PEN. Place hold Add to cart (remove)

Copyright © Library, University of Sri Jayewardenepura Designed by: Library IT Division