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1.
Integrating productivity and quality management Edosomwan, Johnson Aimie by Series: Industrial engineering. 19
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York Marcel Dekker 1995
Availability: Items available for loan: Main Library (1)Call number: 658.5 EDO.

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2.
The service profit chain how leading companies link profit and growth to loyalty, satisfaction, and value by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York Free Press 1997
Availability: Items available for loan: Main Library (1)Call number: 658.812 HES.

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