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	1.	Implementing digital reference services setting standards and making it real [Text] by Lankes, R. David Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York Neal - Schuman 2003 Availability: Items available for loan: Main Library (1)Call number: 025.52 IMP. Add to cart (remove)
	2.	No cover image available The virtual reference desk creating a reference future [Text] The virtual reference desk by Lankes, R. David [Editor] White, Marilyn Domas [Editor] Abels, Eileen G [Editor] Haque, Saira, N [Editor] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York Neal - Schuman 2006 Availability: Items available for loan: Main Library (3)Call number: 025.52 VIR, ... Items available for reference: Main Library : Not for loan (1)Call number: 025.52 VIR. Place hold Add to cart (remove)

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