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1.
Information service excellence through TQM [Text] Braithwaite, Timothy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi McGraw Hill 1996
Availability: Items available for loan: Main Library (1)Call number: 658.4013 BRA.

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2.
Managing quallity a practical guide to customer satisfacation [Text] Murthy, D. B. N. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London Response Books 1999
Availability: Items available for loan: Main Library (2)Call number: 658.4013 MUR, ...

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3.
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Total quality management text, cases and readings Ross, Joel E. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London CRC Press 1999
Availability: Items available for loan: Main Library (1)Call number: 658.562 ROS.

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4.
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Total quality management for performance excellence in organizations in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: 2006
Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.4013 UTH.

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5.
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An empirical investigation of the joint implementation of marketing philosophy and total quality management in national quality award winning companies and institutions in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: 2005
Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.4013 KAR.

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6.
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Customer relationship management on business performance a case of lubricant company in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: 2013
Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.4013 AMA.

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7.
Managing quality managerial and critical perspectives by
Material type: Computer file Computer file; Format: electronic
Language: English
Publication details: SAGE 2012
Online resources:
Availability: Items available for loan: Main Library (1)Call number: 658.401 KEL.

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8.
Gemba kaizen a commonsense approach to a continuous improvement strategy by
Edition: 2nd
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York Kaizen 2012
Availability: Items available for loan: Main Library (1)Call number: 658.4012 IMA.

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9.
Quality improvement by
Edition: 9th ed.
Material type: Computer file Computer file; Format: electronic
Language: English
Publication details: Harlow Pearson 2014
Online resources:
Availability: Items available for loan: Main Library (1)Call number: 658.562 BES.

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10.
Quality management for organizational excellence introduction to total quality by
Edition: 7th ed.
Material type: Computer file Computer file; Format: electronic
Language: English
Publication details: Harlow Pearson 2014
Online resources:
Availability: Items available for loan: Main Library (1)Call number: 658.4013 GOE.

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11.
Six sigma for business excellence approach tools and applications by
Material type: Computer file Computer file; Format: electronic
Language: English
Publication details: New Delhi Pearson 2010
Online resources:
Availability: Items available for loan: Main Library (1)Call number: 658.562 URD.

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