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	1.	Customer relationship management concepts and technologies [Text] by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Amsterdam Elsevier 2009 Availability: Items available for loan: Main Library (1)Call number: 658.812 BUT. Add to cart (remove)
	2.	Buy now creative marketing that gets customers to respond to you and your product by Cesari, Rick Lynch, Ron Kelly, Tom Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Jersey John Wiley 2011 Availability: Items available for loan: Main Library (1)Call number: 658.872 CES. Place hold Add to cart (remove)
	3.	No cover image available The role of management accounting practices in determining customer satisfaction the case of Sri Lankan firms by Dias, P. G Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2005 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 DIA. Add to cart (remove)
	4.	No cover image available Customer relationship management on business performance a case of lubricant company in Sri Lanka by Amarasekara, K. M. M. S Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.4013 AMA. Add to cart (remove)
	5.	No cover image available A study on factors influencing customer satisfaction in Toyota Lanka (pvt) ltd by Udani, D. K. D. A Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 UDA. Add to cart (remove)
	6.	No cover image available Consumer perception towards service quality gap in Vidul Engineering limited by Ahamed, M. H. F Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 AHA. Add to cart (remove)
	7.	No cover image available Service quality dimensions affecting customer satisfaction and loyalty the case of southern branches of ernst and young - Sri Lanka by Ruberu, T. P. M Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: 2013 Availability: Items available for reference: Main Library : Not for loan (1)Call number: 658.812 RUB. Add to cart (remove)
	8.	The customer experience book how to design, measure and improve customer expe by Pennington, Alan Material type: Computer file; Format: electronic Language: English Publication details: Harlow Pearson 2016 Online resources: Access instructions Availability: Items available for loan: Main Library (1)Call number: 658.812 PEN. Place hold Add to cart (remove)

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