TY  - BOOK
AU  - Janakiraman, B. 
AU  - Gopal, R. K. 
TI  - Total quality management: text and cases
SN  -  9788120329959
U1  - 658.4013 
PY  - 2008///
CY  - New Delhi
PB  - Prentice Hall
KW  - Executive management
KW  - Management
ER  -