TY  - BOOK
AU  - Besterfield, Dale H. 
AU  - [et al.]
TI  - Total quality management
SN  - 9788120328839
U1  - 658.4013 
PY  - 2008///
CY  - New Delhi
PB  - PHI Learning
KW  - Executive management
KW  - Management
ER  -