TY  - BOOK
AU  - Murthy, D. B. N.
TI  - Managing quallity: a practical guide to customer satisfacation
SN  - 9780761993063
U1  - 658.4013 
PY  - 1999///
CY  - London
PB  - Response Books
KW  - Management
KW  - Total Quality Management
ER  -