TY  - BOOK
AU  - Lankes, R. David 
TI  - Implementing digital reference services: setting standards and making it real
SN  - 9781555704506
U1  - 025.52 
PY  - 2003///
CY  - New York
PB  - Neal - Schuman
KW  - Library Services to Users
KW  - Library & Information Science
ER  -