TY  - DATA
AU  - Pennington, Alan
TI  - The customer experience book: how to design, measure and improve customer expe
SN  - 9781292148465
PY  - 2016///
CY  - Harlow
PB  - Pearson
KW  - Customer relations
KW  - Customer services
N1  - 1 USD = Rs. 201.01 as at 2021-03-25
$ 142.84 = Rs. 28,712.26
UR  - http://lib.sjp.ac.lk/pearson-e-book-library/
ER  -