TY  - BOOK
AU  - Gabbott, Mark
AU  - Hogg, Gillian
TI  - Consumers and services
SN  - 9780471962694
U1  - 658.812 
PY  - 1998///
CY  - Chichester
PB  - John Wiley
KW  - Marketing management
KW  - Management
ER  -