TY  - BOOK
AU  - Ruberu, T. P. M.
TI  - Service quality dimensions affecting customer satisfaction and loyalty: the case of southern branches of ernst and young - Sri Lanka
U1  - 658.812 
KW  - Customer loyalty
KW  - Customer services
KW  - Customer relations
KW  - Service quality
N1  - This project is submitted to the University of Sri Jayewardenepura in partial fulfillment of the requirements for the Degree of Masters of Business Administration on January 2013
ER  -