TY  - BOOK
AU  - Nisansala, T. S.
TI  - Effect of service quality on customer satisfaction and loyalty: the case of Nations Trust Bank plc- Sri Lanka 
U1  - 658.812 
KW  - Customer loylty
KW  - Customer services
N1  - Project Submitted To the University of Sri Jayewardenepura in Partial Fulfillment of the Requirements for the Degree of Master of Business Administration on January 2013
ER  -