TY  - BOOK
AU  - Amarasekara, K. M. M. S.
TI  - Customer relationship management on business performance: a case of lubricant company in Sri Lanka
U1  - 658.4013 
KW  - Management
KW  - Total quality management
KW  - Customer relations
N1  - Project submitted to the University of Sri Jayewardenepura in partial fulfillment of the requirements for the Degree of Master of Business Administration in Management on 31 January 2013
ER  -