TY  - BOOK
AU  - Dias, P. G.
TI  - The role of management accounting practices in determining customer satisfaction: the case of Sri Lankan firms
U1  - 658.812 
KW  - Management
KW  - Customer relations
N1  - Thesis submitted to the University of Sri Jayewardenepura for the award of the Degree of Master of Science in Management on July 2011
ER  -