TY  - BOOK
AU  - Ross, Joel E.
AU  - Perry, Susan
TI  - Total quality management: text, cases and readings
SN  - 978157444266x
U1  - 658.562 
PY  - 1999///
CY  - London
PB  - CRC Press
KW  - Total quality management
KW  - Total quality management--Case studies
N1  - USD 1 = 145.87 (13.01.2016)
ER  -