Service management
Fitzsimmons, James A.
Service management operations, strategy and information technology [Text] - 5th ed. - Boston McGraw Hill 2006 - xiv, 605 p. 26 cm.
Include CD ROM
9780071244404
Management
Management
658 / FIT
Service management operations, strategy and information technology [Text] - 5th ed. - Boston McGraw Hill 2006 - xiv, 605 p. 26 cm.
Include CD ROM
9780071244404
Management
Management
658 / FIT