The role of management accounting practices in determining customer satisfaction

Dias, P. G.

The role of management accounting practices in determining customer satisfaction the case of Sri Lankan firms - - x, 191 p. ill. 30 cm.

Thesis submitted to the University of Sri Jayewardenepura for the award of the Degree of Master of Science in Management on July 2011


Management
Customer relations

658.812 / DIA

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